Cancellations and refunds
Seven days is the line. Outside it, half the tour cost comes back to you. Inside it, we cannot refund the booking.
Cancelling a booking
Whichever side of the line you are on, please let us know. A slot you cannot use is a slot someone else would have taken, and that matters more to a family business than it does to a booking desk.
A few specific cases
If your ship misses Roatan altogether, that is outside your control and outside ours. Contact us as soon as you know and we will sort it out with you.
Please do not drink alcohol in the eight hours before your tour. Anyone who is intoxicated cannot take part, for their own safety and everyone else's, and that is not refundable.
Check in thirty minutes before your reserved time. If you are running late, call us. We will always try to move you to a later slot on the same day if one is open, but we cannot hold a group waiting.
Tours run in the rain, which is why we suggest lightweight rain gear in the rainy season. If conditions make a tour genuinely unsafe, we will move you or refund you in full.